Terms of Service for IERP Software

1. Installation
1.1  Installation - Single User License
  The HKC will send a technical staff to install the Purchased Software onto the hard disk of one PC running the Software and to install the keylock on the Printer Port of that PC
1.2 Installation - Network User License
  1.21 The User will be responsible for the installation of the network system, which will work properly and print properly under the operating system.
  1.22 The User will be responsible for the definition of user rights in the network;
  1.23 The HKC will send a technical staff to install the Software onto the server of the network system and to install the keylock on the Printer Port of the PC running the Purchased Software. The number of keylocks will be equal to the number of network users purchased for HKC Software.
1.3 Location
  On-site installation service is restricted to premises located in Hong Kong, Kowloon or the New Territories.
1.4 Completion of Installation
  The technical staff will show to the users that the software installed is running properly and successfully.
1.5 Changes in configurations after installation
  After successful installation, HKC will not be responsible for changes in the User's facilities or the configurations thereof that affect the proper functioning of the Software.

2. Training Course
2.1 Training Classes
  2.11 HKC will conduct regular classes on the Software. The User may enroll by presenting valid coupons or by paying fees. Such classes will be held at HKC office.
  2.12 The training coupons are valid within 6 months starting from the invoice date
  2.13 The medium of instruction is Cantonese.
2.2 Reservations
  2.21 All attendants will be confirmed with reservation confirmation letter before they are arranged to attend the training course.
  2.22 Course attendants who have reserved seats but fail to present themselves on the training days will be put on the waiting list for future classes.
3. Software Warranty
3.1 The Software Warranty will be started from the invoice date. The type and period of warranty for the software will be stated in the confirmed quotation
3.2 The type of software warranty is divided into 3 parts - namely Hotline Support, On-site Support and regular version upgrade.
3.3 All keylock provided by HKC include one-year carry-in warranty
4. Hotline Support
4.1 Scope of Hotline Support
  The User may seek assistance on specific problems related to the use of the Software by telephone. Such User should have already acquired knowledge of the Software, by attending the training course, by reading manuals or by following the worked examples.
4.2  Software consultation & Data Setup
  The User may fax plans about data setup to consultants of HKC, who will study and respond to the User. The User may also make appointments with consultants of the HKC to discuss such plans in detail. Such meetings will be held at the HKC office.
5. On-site support
5.1 In the event that our consultants need to provide on-site service to solve the user's problem regarding warranty or maintenance, only users having "on-site support " service pack are entitled to have free on-site service.
6. Regular Version Upgrade
6.1  HKC will launch new version of Software regularly and will invite users to upgrade to the latest version. HKC will also inform the users any additional features available in the new version.
6.2 Only users having "regular version upgrade" service pack are entitled to have free version upgrade.
6.3 The User has the right not to upgrade to new version
7. Data Maintenance
7.1  Responsibilities of the User
  The User is responsible for the proper maintenance of the hardware and other computer facilities with which the Software operates.
7.2 Responsibilities of the HKC
  In the events of data inaccuracy or data corruption, the user may send the data backup, in the form of floppy diskettes or zip diskettes to HKC whose consultants will study and produce a report and, if feasible, fix any errors that have been found.
7.3 Improper access to data
  The User shall not modify the data of the Software in any ways other than through the Software. In the case the User does so, the HKC will not bear any further responsibilities towards the maintenance of Software.
8. Maintenance
8.1 For support and service after the warranty period, customers are requested to buy one of the following Service Pack:--
  (a). Bronze Service Pack includes one year hot-line support during service hour
  (b). Silver Service Pack includes Bronze service pack plus one year on-site support during service hour.
  (c). Gold Service Pack includes Silver service pack plus first year regular version upgrade.
9. Software Modification
9.1  HKC intend to offer standard package with standard features listed in the Brochure distributed by HKC or as demonstrated by the Demo Version distributed by HKC. Any additional features requested outside the capability of the standard software will be determined as Software Modification. Users need to buy the standard package as the basic requirement and Software Modification will quote as separate order.
9.2 The modification specifications will be mutually agreed and confirmed in written document before HKC start modify the software.
9.3 The delivered features in software modification will only include those stated in the written document. If there is any unacceptable points within the specification of the modification, user can send notice to HKC within 14 working days to request remedy. If no unacceptable points are received within 14 working days, the order for software modification will be determined as satisfactory completed.
10. Exclusion of Liability
10.1 Exclusion of Liability
 

The User agrees not to claim the HKC for any loss arising from the faults or negligence of the staff or agent of the HKC in the course of providing services to the User. The HKC shall be under no liability whatsoever for any direct or indirect loss (including loss of profit) and/or expenses suffered by the User or liability to third parties incurred by the User.